At Candyrific, we take great care in preparing and packaging every order. Because our products include candy, snacks, chocolates, beverages, and other perishable goods, our refund and return guidelines differ from non-food retailers. Please read this policy carefully before placing an order.
All orders placed on our website are final. We do not accept returns or exchanges once an order has been completed. If you have any questions about your order, you can always contact us at info@candyrific.ca.
Please inspect your order immediately upon pickup. Contact us right away if your item is defective, damaged, or if you received the wrong product. This allows us to evaluate the issue and make it right.
To help us resolve the issue quickly, please email us at info@candyrific.ca with your order number, clear photos of the issue, and a brief description of the problem.
Due to health and safety regulations, the following items cannot be returned:
Perishable goods cannot be accepted back into inventory once picked up.
Refunds are only issued in specific situations:
If your refund is approved, it will be processed to your original payment method. Refund processing times vary depending on your bank or card provider.
If you haven’t received your refund yet, please follow these steps:
Refunds may take several business days to appear. If you still have not received your refund, email us at info@candyrific.ca.
Orders cannot be cancelled once they have been processed. If you need to update your contact information, please email us immediately after placing your order.
For any questions related to refunds, returns, or order issues, contact us at info@candyrific.ca.
